Frequently asked questions

Yes! We offer free shipping on all orders within the United States — no minimum purchase required and no hidden fees at checkout.

We currently ship exclusively within the United States. We hope to reach more countries in the future — stay tuned!

Orders are processed within 1–3 business days (Mon–Fri, excluding holidays). Once shipped, delivery takes an additional 3–8 business days. In total, expect your order within 4–11 business days from the date of purchase.

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Use it on our order tracking page to follow your delivery. Please allow up to 24 hours after the email for tracking to activate.

If your order hasn't arrived within 14 business days of purchase, contact us at support@seanandmaire.com and we'll open a carrier investigation. If it's confirmed lost, we'll reship or fully refund your order at no cost to you.

You may cancel your order within 2 hours of purchase by contacting us at support@seanandmaire.com. After that window, your order may have already entered processing. If it has shipped, you'll need to follow our return process instead.

We're sorry to hear that! Contact us at support@seanandmaire.com within 48 hours of delivery with your order number and clear photos of the damage. We'll arrange a replacement or full refund at no additional cost to you.

Please reach out immediately at support@seanandmaire.com with your order number and a photo of the item you received. We'll ship the correct item and cover all return shipping costs for the wrong one.

Larger orders may occasionally ship in multiple packages. If part of your order hasn't arrived, please allow an additional 1–3 business days for the remaining package(s). If they still haven't arrived after that, contact us and we'll look into it right away.

We accept returns within 30 days of delivery. Items must be unused, in their original condition, with all tags and packaging intact. There are no restocking fees. To start a return, email support@seanandmaire.com with your order number.

Email support@seanandmaire.com with your order number and reason for the return. Our team will send you return instructions, and you'll ship the item to our Returns & Fulfillment Center at 4184 Fisher Rd, Columbus, OH 43228, United States. We recommend using a trackable service.

Return shipping is covered by the customer, except when an item arrives defective, damaged, or incorrect — in those cases, we cover all return shipping costs.

Once we receive and inspect your return, we'll send a confirmation email. If approved, your refund is issued to your original payment method within 5 business days. Your bank may take a little extra time to post the credit.

We don't process direct exchanges. If you'd like a different size, color, or product, simply return your original item and place a new order. This is the fastest way to get the right item to you.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All transactions are SSL-encrypted and PCI DSS compliant — your payment information is always secure.

No hidden fees. Any applicable sales tax is calculated at checkout based on your shipping address. The total shown at checkout is the exact amount you'll be charged — nothing more.

Double-check your card number, expiry date, and billing address, then contact your bank for any account restrictions or try an alternative payment method. If the problem persists, reach out to support@seanandmaire.com and we'll help you out.

We're happy to help! Reach us at support@seanandmaire.com or call +1 302 760 8331. We typically respond within 24 hours.

Business hours (GMT−5):
Mon–Fri: 8:00 AM – 6:00 PM
Sat–Sun: 10:00 AM – 4:00 PM

Our company address is 2696 Bristol Rd, Columbus, OH 43221, United States.
Our Returns & Fulfillment Center is located at 4184 Fisher Rd, Columbus, OH 43228, United States.